Privacy Policy

Last updated: 1 August 2026

Koorta.com™ ("we", "us", "our") respects your privacy. This Privacy Policy describes how we handle personal information when you visit koorta.com, place an order, submit a wholesale enquiry, or contact our support team. By using our website you consent to the practices described here.

Information we collect

• Contact and delivery details you enter at checkout — name, email, phone number, shipping address and PIN code.
• Order information — items, sizes, quantities, promo codes used and the payment method you choose.
• Enquiry details submitted through our contact and wholesale forms, including business name and expected delivery dates.
• Device and usage data — browser type, device, pages viewed and referring links, collected in aggregate to improve the store.

We do not collect or store card numbers, CVV codes or bank credentials on our website. UPI and other payment requests are completed inside your own payment app.

How we use your information

• To process, confirm, pack and deliver your order and to raise your invoice.
• To contact you over call, WhatsApp or email about sizing, stock, payment or delivery.
• To respond to support, returns, exchange and wholesale enquiries.
• To detect and prevent fraudulent orders and misuse of promo codes.
• To send offers and new-collection updates where you have opted in — you may opt out at any time.

Cookies and local storage

Your cart, applied promo code and past order confirmations are stored in your browser's local storage so your selections survive a page refresh. This data stays on your device and can be cleared any time from your browser settings. We may also use cookies for basic analytics and site performance.

Sharing your information

We never sell your personal information. We share only what is necessary with:

• Logistics and courier partners, to deliver your order and provide tracking.
• Payment providers, to raise a payment request you approve in your own app.
• Our karigar and packaging partners, limited to order and sizing details.
• Government or law-enforcement authorities where disclosure is required by law.

Data retention

Order and invoice records are retained for as long as required for accounting, tax and warranty purposes. Enquiry records are retained only as long as needed to respond to you. Local-storage data on your device is retained until you clear it.

Security

We use reasonable technical and organisational safeguards, including encrypted transport (HTTPS) and restricted internal access, to protect the information you share with us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children's privacy

Our store is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us information, please contact us and we will delete it.

Your rights and choices

• Request access to, correction of, or deletion of the personal information we hold about you.
• Withdraw consent for marketing messages at any time.
• Clear your locally stored cart and order history directly from your browser.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version takes effect when posted on this page, along with an updated "Last updated" date.

Contact us

For any privacy question or request, write to us at orders@koorta.com or call +91 98200 00000, Monday to Saturday, 10am–7pm IST.